Course
Conflict Resolution and Organizational Psychology (TOL160)
The purpose of this course is to provide students with a critical introduction to key theories in occupational psychology and conflict management. An important starting point for the course is that interpersonal communication, professional ethics, stress management and teamwork/team management can counteract stress and conflicts in the workplace. When stress and conflicts nevertheless arise, managing them in an adequate manner can be challenging, partly as a result of possible value choices and dilemmas. Therefore, the course is also an introduction to stress management and conflict management methodology.
Dette er emnebeskrivelsen for studieåret 2022-2023
Semesters
Fakta
Emnekode
TOL160
Vekting (stp)
10
Semester undervisningsstart
Autumn
Undervisningsspråk
Norwegian
Antall semestre
1
Vurderingssemester
Autumn
Content
The course introduces students to key perspectives and theories within organisational psychology, conflict management, professional ethics, interpersonal communication, stress management, teamwork/team management, etc. and thus provides good insight into different aspects of how Norwegian Customs is organised and their interaction with other actors as a result of professional practice, both in normal operations and in conflict situations. Guest lecturers will be utilised for contextualisation related to both professional ethics assessments and the management of situations affected by choice of values and dilemmas.
The course largely problematises the subject matter studied. An important aim of the course is to ask critical questions about how conflicts arise and are managed in the workplace.
The pedagogical angle of the learning material is threefold; great emphasis is placed on theory, frameworks and models, as well as problem-oriented and experience-based learning at individual and collective levels.
Learning outcome
After successfully completing the course, students will have the following learning outcomes defined in knowledge, skills and general competence:
After successfully completing the course, students will have knowledge about:
- Key theories about organisational psychology, conflict management, professional ethics, interpersonal communication, stress management and team management
- Social psychological perspectives on groups and group processes.
After successfully completing the course, students will have skills in:
- Teamwork/team management and interpersonal communication
- Assessment of relevant conflict management in different situations
- Analysis of structural organisational challenges that can increase the level of conflict and ways of dealing with them
- A broad register of organisational psychology issues
After successfully completing the course, students will have general competence in:
- Basic insight into the perspectives and concepts of the course
- Developing the ability to critically reflect on organisations’ abilities regarding conflict management, interpersonal communication, stress management and teamwork / team management
- Being able to analyse interaction processes using a social science conceptual apparatus
- A basis for understanding, applying and recognising organisational psychology principles in working life
Forkunnskapskrav
Exam
| Form of assessment | Weight | Duration | Marks | Aid | Exam system | Withdrawal deadline | Exam date |
|---|---|---|---|---|---|---|---|
| Written individual home exam | 1/1 | 2 Weeks | Letter grades | All | Inspera assessment | 10.11.2022 | — |
